Privacy Policy

At VPSCloudHub, we are committed to protecting your privacy. This Privacy Policy outlines the types of personal information we collect, how it is used, and how it is safeguarded. By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

When you use our services, we collect the following information:

• Email Address: We collect your email address for account creation, login, and to send you important information about your account or services.
• Phone Number: We collect your phone number for account creation, login, and to send you important information about your account or services.
• Password: We collect your password, which is securely encrypted and stored using bcrypt. We do not store passwords in plain text.
• Billing Information: For processing payments, we use Stripe. We do not store your financial information directly. Stripe handles all payment processing, and your credit card details are sent directly to their servers.

Use of Your Information

The information we collect is used for the following purposes:

• To provide our services to you, including hosting and management of your Minecraft server.
• To communicate with you about your account, transactions, and any necessary service-related updates.
• To process payments for services provided via Stripe.
• To improve our services and website, including analyzing usage patterns through Google Analytics (only if you consent to cookies).

Cookies

We use cookies to enhance your experience on our website. Technical cookies are essential for the website to function and are always active. If you accept cookies, we may use Google Analytics to track website usage and improve our services. You can manage cookie preferences via the cookie consent banner on our website.

Data Retention

We will retain your personal data for a maximum of one year from your last use of the service, unless a longer retention period is required by law. In case of account deletion, your data will be flagged as deleted and made inaccessible, but may be retained for security and legal compliance purposes.

Third-Party Services & International Transfers

We use the following third-party services in the course of providing our services. Your data may be transferred outside the European Economic Area (EEA) and processed by these providers, who are required to adopt adequate safeguards:

• Stripe: We use Stripe to process payments. Stripe’s privacy policy can be found on their website.
• Google Analytics: We use Google Analytics to analyze how users interact with our website. This helps us improve our services. Google Analytics may collect information such as your IP address, the pages you visit, and the time spent on the website. You can opt out of Google Analytics by disabling cookies.
• Azure: We use Microsoft Azure to provide hosting and cloud infrastructure for our services. Azure may process technical data necessary for service delivery and system performance. You can find more information in Microsoft's privacy policy, available on their website.

Data Security

We take the security of your personal information seriously. We implement technical and organizational measures such as password encryption (bcrypt) and restricted access to data. However, no method of transmission over the Internet or electronic storage is 100% secure.

Data Breach Notification

In the event of a data breach, we will notify affected users and the relevant authorities as required by law, and in any case within 72 hours of becoming aware of the breach.

Your Rights

You have the following rights regarding your personal data:

• The right to access the personal data we hold about you.
• The right to request the correction of inaccurate data.
• The right to request the deletion of your personal data (subject to certain exceptions and legal obligations).
• The right to withdraw consent for the processing of your data, where applicable.
• The right to request a copy of your data in a portable format by contacting support.

Minors

Our services are not intended for individuals under the age of 18. We do not actively verify users' age. If we learn that we have collected personal data from a minor under the age of 18, we will take steps to delete such data and decline responsibility for false declarations.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the updated Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at info.cloudvm@gmail.com.